Proactive Clinic Patient Portal

The problem

A private outpatient clinic managed appointments by phone, kept patient records in physical files, and had no way for patients to view their history or receive results digitally. Staff spent hours each week on manual booking administration.

The solution

Built a secure patient portal and clinic management system that lets patients self-book appointments, view their appointment history, and receive lab result notifications. Clinic staff get a scheduling dashboard that eliminates double-bookings and surfaces daily patient flow at a glance.

Key features

• Patient self-service appointment booking with slot availability
• Secure patient record management with role-based access
• Lab result upload and patient notification system
• Clinic scheduling dashboard with conflict detection
• SMS appointment reminders via Africa's Talking
• Medical history timeline for returning patients

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